User Experience Research Intern

• Category: User Research, Analysis, Experience Mapping
• Organization: Razorpay
• Project Duration: March – April 2022
• Organization URL: Razorpay

I assisted an exploratory study into mid market customers with special focus on onboarding experience due to low (8.72%) conversion rates. Interviewed 18 merchants, analysed their payment habits, choices, business needs, mental models and pain points. Future in-depth details are protected under Non-Disclosure Agreement.