User Experience Research Intern

  • Category: User Research, Analysis, Experience Mapping
  • Organization: Razorpay
  • Project Duration: March – April 2022
  • Organization URL: Razorpay

I assisted an exploratory study into mid market customers with special focus on onboarding experience due to low (8.72%) conversion rates. Interviewed 18 merchants, analysed their payment habits, choices, business needs, mental models and pain points. Future in-depth details are protected under Non-Disclosure Agreement.